產(chǎn)品介紹

三坐標測量機主機介紹Introduction of Basic Machine：

1. 機型名稱Model Name：Daisy564三坐標測量機Daisy564 Coordinate Measuring Machine

2. 測量范圍Measuring range：500×600×400mm

3. zui大承重Load capacity：500kg

4. 儀器尺寸Dimension：1050×1410×2220mm

主機特點Host Features：

1. DAISY系列測量機采用良好的有限元分析設計方法，使其具有機械結(jié)構剛性強、幾何誤差小，具有高精度、高性能和高穩(wěn)定性的優(yōu)點。

Adoption of advanced F.E.M. (finite element method) makes it have a strong rigidity, small geometry error, high precision, high performance and high stability.

2. 機械整體結(jié)構采用剛性結(jié)構好、質(zhì)量輕的全封閉框架移動橋式結(jié)構。其結(jié)構簡單、緊湊、承載能力大、運動性能好。

The mechanical overall structure adopts strong rigidity, light weight and close frame movable bridge structure, which is simple, compact and has strong loaded capacity and good moving performance.

3. 固定優(yōu)質(zhì)花崗巖測試臺，使其具有承載能力強、裝卸空間寬闊、便捷。

Granite fixed workable ensures strong heavy load, expanse and simplicity for assembly and unassembly.

4. Y向?qū)к壊捎醚辔彩剑ㄎ痪雀?，穩(wěn)定性能好。

Y axis guideway adopts dove tail type, which has high precision and good stability.

5. 三軸采用優(yōu)質(zhì)花崗巖，熱膨脹系數(shù)小，三軸具有相同的溫度特性，因而具有良好的溫度穩(wěn)定性、抗實效變形能力，剛性好、動態(tài)幾何誤差變形小。

Three axis’s adoption of quality granite guarantees small coefficient in thermal expansion and uniform temperature specialty so that it serves to excellent stability in temperature, good anti-transmogrification, strong rigidity and small geometrical error in motion.

6. 三軸均采用自潔式預載荷高精度空氣軸承組成的靜壓氣浮式導軌，軸承跨距大，抗角擺能力強，阻力小、無磨損、運動更平穩(wěn)。

Three axis’s adoption of quiescent air pressure air-bearing guide way, comprised of air bearings which are self-cleaning, pre-loading and high precision, guarantees the large span of bearings, strong anti-sways, small resistance, no abrasion and stable motion.

7. 橫梁采用精密斜梁設計技術(已獲)，重量輕、重心低、剛性強，動態(tài)誤差小，確保了機器的穩(wěn)定。

Crossbeam’s adoption of precise designing technology of inclined girder (patent) guarantees the machine’s lightweight, low center of gravity, strong rigidity and small error in motion so that the stability of the machine is strengthened.

8. 采用國外進口反射式金屬帶狀光柵計量系統(tǒng)，與大多數(shù)工件具有相近的熱膨脹系數(shù)，確保了良好的重復精度。

Adoption of world famous reflecting metal tape measuring scale system, which has a close thermal expansion coefficient with most work piece and assure a good repeatability.

9. 驅(qū)動系統(tǒng)采用的高性能直流伺服電機、齒形帶傳動裝置，確保傳動更快捷、更精準、運動性能更佳。

Drive system adopts world famous high performance DC servo drive system and dentiform tape gearing, which guarantee the drive’s fastness, precision and perfect movement.

10. Z軸采用氣缸平衡裝置，極大的提高了Z軸的定位精度及穩(wěn)定性。

Z-axis adopts cylinder equilibrator system, which improves orientation precision and stability greatly for Z axis.

11. 控制系統(tǒng)采用歐洲坐標測量機數(shù)控系統(tǒng)，具有良好的上下位機式的雙計算機系統(tǒng)，從而極大地提高系統(tǒng)的可靠性和抗干擾能力，降低了維護成本。

Control system adopts well-known exclusive Europe Internationally advanced up-down dual computers control system, which improves the system’s reliability and anti-jamming capacity greatly.

12. 軟件采用具有獨立知識產(chǎn)權的、功能強大的AC-DMIS測量軟件包，其完善的測量功能和聯(lián)機功能，為用戶提供了*的測量解決方案。

Software adopts self-owned inlectual property and strong function AC-DMS software. With its perfect measuring and online function, it will meet customer’s challenging demand with a comprehensive measurement solution.

技術指標Technical Index：

1. 測頭系統(tǒng) Probe System(包含兩個方案供選擇)：

方案一：RENISHAW MH20i手動雙旋轉(zhuǎn)可分度測頭系統(tǒng)Manual double-rotary probe system

① 測頭座分度機構Total angular movement：

繞 A軸Axis(水平軸)：范圍 0°～90°zui小步距15° 0° to 90° in 15° steps

繞B軸Axis(鉛垂軸)：范圍±180°，zui小步距15° 0° to ±180° in 15° steps

空間位置Total number of positions：168個

重量Weight：210g

② 測頭部分Probe：TP20測力模塊一個Include one TP20 force module

感應方向Sense direction：±X，±Y，＋Z

方案二：RENISHAW PH10T自動雙旋轉(zhuǎn)分度測頭座，具有防碰撞保護裝置和M8測頭接口

Automatic double-rotary probe system, With collision protection devices and interfaces M8 probe

① 測頭座分度機構Total angular movement：

繞 A軸Axis(水平軸)：范圍 0°～105°zui小步距7.5°

0° to 105° in 7.5° steps

繞B軸Axis(鉛垂軸)：范圍±180°，zui小步距7.5°

0° to ±180° in 7.5° steps

空間位置Total number of positions：720個

zui大輸出扭矩Max. Output torque：0.45N•m

允許zui大加長桿長度The Max. length allowed extensions：300mm

重量Weight：645g

② RENISHAW TP20觸發(fā)測頭，包含標準測力模塊Include one TP20 force module：

感應方向Sense Direction：±X、±Y、＋Z

測針接口Stylus Interface：M2

重量Weight：22g

額定壽命Rated Life：＞106 次Times

2. RENISHAW測針組Stylus Kit：

測針(單位：mm)：

測針加長桿(單位：mm)：

測針中心座(單位：mm)：

3. 校準器Datum Tool：

標準球Datum Ball Ø25及萬向球座Kit T5：1套Set

4. 性能指標Performance Data：

長度計量系統(tǒng)Length Measuring System：英國RENISHAW反射式金屬帶狀光柵尺Reflection metal-tape grating scale.

分辨率Resolution：0.5?m

測量范圍Measuring Range：X500mm×Y600mm×Z400mm

示值誤差Measuring Erro：E≤(2.2+L/300)mm

探測誤差Probing Error：R≤2.2?m

環(huán)境要求Environment Requirement：

1. 溫度Temperature：20±2℃、1℃/h、1℃/m、2℃/24h

2. 濕度Humidity：40%～70%

3. 電源Power Supply：220V±10% 50HZ～60HZ

4. 氣源Air Supply：≥0.55MPa

控制系統(tǒng)Control System：

1. 歐洲坐標測量機CNC控制系統(tǒng)。

Special CNC controller for CMM from European.

2. 采用良好的上、下位機式的雙計算機控制系統(tǒng)。

Internationally advanced up-down dual computers control system.

3. 支持多種測頭系統(tǒng)：觸發(fā)測頭、掃描測頭、光學CCD測頭、激光測量系統(tǒng)。

Support of multiple probe systems: touch-trigger probe, scanning probe, optical CCD probe, laser measuring system.

4. 內(nèi)置控制技術軟件，可實現(xiàn)四軸伺服驅(qū)動及運動狀態(tài)優(yōu)化調(diào)整。

Software of Built-in control technology to realize the servo drive for 4 axis and optimal regulation of motional status and adjustment of servo parameter to make automatic optimization.

5. 支持RENISHAW全系列測頭連接系統(tǒng)PICS。

RENISHAW probe controller embedded to support the full series connected with PICS.

6. 內(nèi)含智能掃描控制系統(tǒng)?？蓪崿F(xiàn)空間輪廓曲線、曲面自動掃描控制。

Inligent scanning control system embedded to achieve the automatic scanning control of spatial contour curve/surface.

7. 內(nèi)部采用良好的連續(xù)運動軌跡插補算法，可進行測量軌跡的優(yōu)化整合，自動生成合理的測量運動軌跡。

Adoption of advanced interpolation algorithms for continuous motion track to optimize the measuring track and automatically generate logical measuring motion track.

8. 采用多種控制模式，提供多種安全保障功能。

Multiple control modes to provide multiple safety functionality.

9. 具有故障自診斷糾錯功能。

The functional self-diagnosis and self-correction for malfunction.

10. 具有內(nèi)部溫度監(jiān)控系統(tǒng)。

Monitoring system of interior temperature.

11. 內(nèi)部通訊采用多種接口標準，便于計算機聯(lián)網(wǎng)升級。

Multiple interface standards for intercommunication to ease computer’s network and upgrade.

12. 配置專業(yè)化的三軸聯(lián)動操縱桿及按鍵面板的操縱盒。

Specialized three-axis-linked joystick and the operation box with button panel.

13. 輸入、輸出、光隔離具有良好的電氣可靠性、穩(wěn)定性、安全性及*的抗電磁干擾能力，符合歐洲電氣安全標準。

Favorable electrical reliability, stability, security and super powerful capability of anti-interference and against electromagnetism in conformity with European EC standard.

計算機系統(tǒng)Computer System：

1. DELL計算機Computer：

CPU：雙核Dual Core 2.5G

操作系統(tǒng)Operating System：Windows XP +SP2

內(nèi)存Memory：1G

硬盤Hard Disc：320G

顯卡Video Card：TNT/GERFORCE

顯卡驅(qū)動推薦使用以下版本The drive of Video card recommended：WINXP VERSION 30.82

圖形庫Graphic Base：OPENGL(操作系統(tǒng)提供Provided by Operating System)

顯示器Display：19″液晶顯示器LCD display

2. 打印機Printe：HP A4彩色噴墨Color inkjet

3. 氣路連接件Pneumatic connecting parts：

SPCF-10-02+SBT-10-02管接頭Cable connector：1套set

Ø16～Ø25緊固膠管用卡箍Clipper：1套set

Ø10氣管Air cable：1.5m

軟件系統(tǒng)Software System：AC-DMIS EXT測量軟件包Measuring Software package

AC-DMIS 是我公司開發(fā)的新一代通用三維測量軟件包。以通過PTB認證的嚴謹算法為核心，以體現(xiàn)當今上專業(yè)三維建模、數(shù)字模擬及CAD/CAM軟件開發(fā)，融合我公司的創(chuàng)新精神和在坐標測量領域的豐富經(jīng)驗，AC-DMIS 通過其簡便易用的操作界面、豐富完善的功能、無限的可擴充性及ISO標準的公差評判為各界各種各樣的幾何量測量問題提供了有效、便捷、*的解決方案。幾千家的客戶群就是AC-DMIS強大測量功能軟件成功的見證者。

AC-DMIS, the new powerful generation of universal 3D measurement software researched by Xi’an high-tech industrial metrology CO.,Ltd. Its core precise arithmetic is fully certified by PTB certification, the software’s researched platform is from the most advanced, professional 3D model making, digital simulation CAD/CAM software and combines XYCXIE innovation sprite and abundance experiences of CMM field, Friendly, simple and convenience user interface, perfect functions, unlimited extension ability and ISO tolerance evaluation standard offers fast, accuracy, effective, high-efficiency solution for all kinds metrology measurement requirements. Thousands of customer group are the best witness to demonstrate the success of comprehensive AC-DMIS.

AC-DMIS.EXT的功能Main feature：

1. 支持多種控制系統(tǒng)如，UCC、PANTEC、SB等。

Support for multi-controller systems, UCC, PANTEC, SB etc.

2. 支持多種測頭，如：觸發(fā)式、連續(xù)掃描式、影像式和線激光等，方便進行多種形式的測量。

Probe system, trigger mode, continuous scanning mode, image mode and laser scan, etc, to satisfy all measurement requirements.

3. 模塊化的軟件結(jié)構，具有無限的加掛各種軟件(齒輪、葉片、凸輪、蝸輪蝸桿等)及進行二次開發(fā)的可能。

Modularized software structure with the capability to add special software (gear, vane, cam, warm/wheel etc.) and secondary development.

4. 具有簡潔直觀的操作界面及可追溯的清晰的操作流程記錄。

With brief operation interface and traceability legible operation process track record.

5. 具有點、線、面、圓、圓柱、圓錐、橢圓、圓槽、方槽、圓環(huán)、球、曲線等多種基本幾何元素的測量及評定。

Geometric measurement and evaluation: point, line, plane, circle, cylinder, cone, ellipse, round slot, rectangle, torus, sphere, curve and surface, etc.

6. 通過對元素的構造、轉(zhuǎn)換、再現(xiàn)、投影、存儲/調(diào)用及相關計算，可實現(xiàn)對已測元素進行后續(xù)操作，得到設備不同狀態(tài)的轉(zhuǎn)換結(jié)果、角度、距離等。

Element construction, transform, reappear, projection, store, recall and relation calculation to realize following operation of measured elements and obtain result, angle, distance, etc, under different machine status.

7. 強大的形位公差測量功能涵蓋了所有的相關內(nèi)容及評定方式，測量內(nèi)容包括直線度、平面度、圓度、圓柱度、輪廓度、垂直度、平行度、傾斜度、同軸度、同心度、對稱度、位置度、跳動誤差測量、徑向圓跳動、徑向全跳動、端面圓跳動、端面全跳動；公差規(guī)則包括獨立原則和相關原則等。

Powerful GD&T function includes all relative content and its evaluation items, Straightness, Flatness, Roundness, Cylinder form, profile form, perpendicularity, Parallelism, Angularity, Coaxiality, Concentricity, Symmetry, Position, Axial runout, Radial runout, Total axial runout, Total radial runout; tolerance regulation includes RFS, LMC,MMC, etc.

8. 不同工件坐標系的建立方式可滿足各種工件的測量和評定，包括適合于箱體類零件的工件位置找正，適合于復雜曲面類的RPS找正，適合于模具檢具類的三個中心點找正及曲面321找正等。

Multi-coordinates system alignment methods satisfy required measurement and evaluation for different parts, “part coord-sys” mode is used for shaped box part alignment; “RPS alignment” mode is mainly for complex surface part alignment, and “3 center point alignment” and “surface 321 alignment” modes are suitable for model part alignment.

9. 支持多語言的隨意切換，公、英制的選擇，極、直坐標系下測量的選擇等。

Support for instant switch of multi-language, length unit(mm, inch); coordinate system (Cartesian or polar) etc.

10. 具備清晰的樹形程序編輯器和方便快捷的字符式程序編輯器，通過智能化的自學習測量，即使不懂編程亦能應用自如。

Inlectual self-study program: with clear tree editor and convenient character editor, even new learner will feel like using with it.

11. 簡捷直觀的測量路徑顯示功能，以便判斷運動軌跡是否安全合理，測量過程是否干涉。

Visible measuring path display: for safety and anti-collision prediction before starting measurement.

12. 可實現(xiàn)手動測量與參數(shù)化的特征測量之間的無縫切換。

Instant switch between manual measurement and CAD feature auto measurement.

13. 具有CAD三維模型(SAT、IGES、STEP)的導入與轉(zhuǎn)換功能；可用鼠標直接在模型上拾取基本幾何元素、曲線、曲面等元素，自動生成程序并完成特征測量。

3D CAD model (SAT、IGES、STEP) import and transform; use mouse to pick geometric element, curve, surface, etc. from model directly, and  create measuring program and complete feature measurement automatically.

14. 基于三維模型的脫機編程、模擬測量和同步測量的實現(xiàn)，使編程更加直觀。

Offline programming, simulation measurement and synchro measurement which based on 3D model, makes programming more intuitional (Ext,Std).

15. 具備多種輸出格式，如：word、excel(Microsoft office或Open office)、bmp、pdf、iges、step、dat、文本文件。

Multi-output formats: word, excel (Microsoft office或Open office), bmp. Pdf, igs, step dat and text document.

16. 提供客戶自定義樣式的報告，方便客戶對測量結(jié)果進行統(tǒng)一管理。

Support customized report format, satisfy customer special needs and convenient customer for result’s management.

服務條款Service terms：

1. 驗收規(guī)范Installation and Acceptance：

環(huán)境要求確認：依照<安裝使用環(huán)境技術要求>通過自檢合格并確認后方可安裝調(diào)試。

Confirmation of Environmental Requirement: The installation will be carried out after Buy’s self-test approval and confirmation according to Technical Requirement for Installation Environment and Application.

2. 現(xiàn)場安裝調(diào)試Installation and Adjustment at Customer’s Site：

上海軒軼創(chuàng)析工業(yè)設備公司負責測量機的安裝、調(diào)試。設備到達用戶現(xiàn)場，卸車時應檢查外包裝箱有否破損，做好詳細記錄并雙方簽字確認。所有包裝箱需要在我公司技術人員監(jiān)督和認可的情況下才能開啟。根據(jù)需要，用戶需提供內(nèi)部運送、拆裝支持和相應的機器吊裝設備。進行測量機的安裝時，需在滿足供貨方所需求環(huán)境條件符合標準規(guī)定的情況下才能進行。

System installation, including start-up, assembles and metrology test will be carried out by the service engineer of Xi’an high-tech Shanghai Xuanyichuangxi Industrial Equipment Co.,Ltd. All the packing boxes must be opened under XYCXIE’s supervision and approval of XYCXIE. Depending on the various needs, buyer needs to provide connections, internal transportation and unpacking tools for installation. The concerned environment and facilities for the CMM installation must conform to the requirement of the standard specifications before the installation.

3. 檢驗依據(jù)Inspection Criteria：

上海軒軼創(chuàng)析工業(yè)設備有限公司同用戶共同負責測量機安裝現(xiàn)場的zui終驗收，zui終的驗收將根據(jù)ISO 10360-2檢定規(guī)程執(zhí)行。設備驗收合格后，由雙方共同簽署《zui終驗收報告書》。

XYCXIE and the end-user are commonly responsible for the on-site installation. The ultimate acceptance and the metrology test will be performed according the regulation of ISO 10360-2  After the equipment acceptance, the both sides sign the "3D CMM Final Inspection Report".

4. 驗收方法Acceptance Method：

在用戶現(xiàn)場調(diào)試后的測量機驗收方法，依據(jù)ISO 10360-2校準規(guī)范執(zhí)行。

The acceptance method is based on the ISO10360 -2 to execute inspection and acceptance.

5. 檢定項目Testing Items：

5.1. 外觀及各部分的相互作用。Exterior appearance and the interaction between all the parts.

5.2. 計算機、打印機及軟件功能。Function of Computer, printer and software.

5.3. 探測誤差(R)。Probing error (R).

5.4. 示值誤差(E)。Error of indication (E).

6. 檢定方法：檢定前測量機應通電24小時以上。

Testing Method: The machine should be on power more than 24 hours before test.

6.1. 目測和操作試驗檢定外觀及各部分的相互作用。

Visual observation and operation experiment are applied to test exterior appearance and the mutual interaction between all the parts.

6.2. 用相應的診斷程序檢定計算機、打印機及軟件功能。

Corresponding diagnostic testing procedures are applied to test the functions of computer, printer and software.

6.3. 探測誤差(R)的檢測。Test of Probing error (R).

在直徑為25mm的標準球上，用探針測25個點，各點在半球上的分布盡量均勻，用全部25個測量值計算出zui小二乘球的中心，并計算出各點的徑向距離，zui大徑向距離與zui小徑向距離之差即為探測誤差。應滿足給定的P值。

On the datum ball of 25mm diameter, probe head system randomly picks up 25 points in the direction of arbitrary location with the length of 20mm stylus. Each picked point on the hemisphere tries to spread evenly. The minimal quadrate center is calculated by all 25 measured values, meanwhile to calculate radial distance of points in which the largest radial distance subtracting the minimum radial distances equals probing error. The result should meet the given P value.

7. 長度測量的示值誤差(E)的檢測。Error of indication for length measurements (E) test.

7.1. 在坐標測量機的工作空間七個方位，每個方位測5個尺寸的量塊，每個尺寸的量塊測量三次。即35組測量長度總測量次數(shù)為105次。計算105個長度測量的誤差值△L(換算成?m)，如果無一個超出規(guī)定的E值，則坐標測量機長度測量的示值誤差(E)的檢測被通過。

Seven positions are freely selected in the working space of coordinate measuring machine. Five measurers with different size are measured in each position and each measurer is measured three times. The total measuring times is 105 times in 35 groups of measuring length.105 error values △L are calculated (converted into um), if no one goes beyond the limit of the E, this test of E is passed.

7.2. 35組測量長度中，允許zui多有5組，其三次重復測量中有一次超出規(guī)定的E值，對每個超差的測量長度，應在相應的方位在測10次，如10次重復得到的所有長度測量的誤差值△L在E值內(nèi)，則示值誤差(E)的檢測被通過。

Within 35 Groups of measuring length, allowed a maximum of five groups in which one time going beyond the E in the three repeated measurements. For each measuring length that goes beyond the limit of E, the corresponding position should be measured 10 times. If all the length measurements error of the △L, gained by 10-time repeated measurement, are within E value, the value of their error (E) test are passed.

8. 驗收交接Acceptance and handover：

8.1. 以檢定紀錄、裝箱單和合同為準，雙方交接、驗收。

Both sides follow the procedures of handover and acceptance based on Test report, packing list and contract.

8.2. 驗收合格，雙方代表在驗收報告上簽字。若有異議，協(xié)商解決。遺留問題可簽署備忘錄，以便服務、解決。

If acceptance is in conformity with the requirement, the representatives of the both sides sign in the test report. If objection, both sides should resort to negotiation for bilateral agreement. Remain problems may be recorded in the memorandum for further service and settlement.

9. 技術培訓Technical training：

9.1. 培訓內(nèi)容與約定Training Contents and Stipulation：

該課程旨在對測量機系統(tǒng)操作人員提供系統(tǒng)使用和坐標計量技術基本培訓。參加該課程人員一般要求具備計量基礎知識、計算機應用知識及初級英語知識。

The course is designed to train operators based on the system application and on fundamentals of Coordinate Metrology. Persons attending this class are expected to have some familiarity with metrology knowledge, PC application skill and primary English knowledge.

時間Duration：5個工作日Working days

地點Place：上海軒軼創(chuàng)析工業(yè)設備有限公司技術培訓中心或用戶處At the XYCXIE technical training center

參加人數(shù)Attendees：2-3人Persons

9.2. 培訓認證Training Certificate：

培訓結(jié)束由我公司培訓中心及上崗認證小組進行考試，合格后頒發(fā)《操作合格證》。

For Attendees who passes the examination hold by XYCXIE training center and Leader team for certificate, they will obtain the “Certificate of CMM Operation and Application

10. 保修維護Warranty for Maintenance：

10.1. 質(zhì)保期：從安裝驗收合格之日起12個月，但不超過發(fā)貨之日起15個月。在此期限內(nèi)因我方原因造成的機器故障，負責免費維修。

Warranty Period: Within 12 months from the date of assemble and acceptance, but not exceeding 15 months from the date of shipment. During this period machine failure caused by our side is maintained with free of charge.

10.2. 質(zhì)保期外：我公司采取定期回訪與隨時咨詢相結(jié)合的售后服務制度，力求及時發(fā)現(xiàn)并解決用戶使用中存在的困難和問題，為用戶提供技術咨詢。

Extra Warranty Period: we will take ephone and regular visit to users with a combinative after-sale advisory service.

10.2.1. 我公司負責為用戶免費提供計量測試技術咨詢服務。

Our company is responsible for the technical advisory services of metrology from user with free of charge.

10.2.2. 我公司以成本價終身為用戶提供設備保修服務。

We provide life warranty services of machine for users with cost price.

10.2.3. 我公司備有備品備件庫，終身負責為用戶以成本價提供備品備件服務。

Our company has spare parts which can be provided for the user with our cost price.

10.2.4. 我公司負責以優(yōu)惠價終身為用戶提供技術升級、改造等售后增值服務。

We provide users with after-sales value-added technical service, such as technical upgrades, retrofit, etc. by preferential price for life.

10.2.5. 用戶所在地區(qū)如有我公司地區(qū)辦事處，其售后技術服務事宜由公司地區(qū)辦事處全面負責。

If our company’s regional office is in the User’s location, our overall after-sale technical service is borne by the regional office.

11. 承諾Commitments(服務專線Service Line：)：

11.1. 質(zhì)量承諾For Product quality：如設備發(fā)生機器故障確認為質(zhì)量問題導致，我公司承諾免費維修維護。

XYCXIE will provide free maintenance service for machine if it is broken down due to the quality problem.

11.2. 服務承諾For Service Quality：如我公司接到用戶設備故障請求，在8小時內(nèi)予以響應，如有必要在24小時內(nèi)派技術人員赴現(xiàn)場解決問題。

If we get ephone request services about equipment failure from users, we will response to the request in 8 hours, if necessary we will send technical engineer to the customer’s site to solve problems within 24 hours.